Refund Policy

Refunds for paid name changes

Sekura Talk charges only for paid changes of the current @name. Your first current name is free. When you request another available name, the normal price depends only on the length of the new name.

1 character   → $10,000
2 characters  → $1,000
3 characters  → $100
4 characters  → $10
5 characters  → $5
6+ characters → $1

The amount you pay is calculated from your current name credit:

payment = max(0, new_name_price - current_name_credit)

Successful name changes

Once payment is successfully processed and the requested name change is completed:

old_name
→ released

current_name
→ new_name

name_credit
→ normal price of the new name

The previous name becomes available to other users. A paid name change is considered delivered when the Identity has been successfully assigned the requested new name.

Moving to a cheaper name

If you move to a name with a lower normal price, no refund is created for the difference.

current name credit  → $100
new name price       → $5

payment              → $0
new name credit      → $5

The unused difference is not refunded, stored as cash balance, withdrawable, transferable, or preserved as separate credit.

When a refund may be available

A refund may be considered when a payment problem occurred and the paid service was not correctly delivered. Examples include:

• payment was charged but the requested name change was not completed;
• duplicate payment was charged for the same transaction;
• an incorrect amount was charged because of a technical error;
• the transaction failed or was reversed but a charge remained;
• another technical payment error occurred.

Each request may be reviewed using the relevant payment and service records.

Completed name changes

If the requested name change was successfully completed, the service has already been delivered. A refund is not automatically available simply because you changed your mind, no longer want the name, prefer another name, the previous name is unavailable, or you later move to a cheaper name.

Mandatory consumer rights under applicable law remain unaffected.

Previous names

Changing your @name releases the previous name. A refund does not automatically restore or reserve it. If the previous name has already become available or has been taken by another Identity, Talk does not guarantee that it can be restored.

Payment provider

Payments may be processed by a third-party payment provider. Some refunds may therefore be processed through that provider. The time required for refunded funds to appear may depend on the provider, payment method, bank, or card issuer.

How to request a refund

For a payment or refund question, contact ai@jupitersoft.kz. Please provide enough information to identify the transaction:

payment or order ID
amount
date
current @name
requested @name
description of the problem

Do not send:

private key
Passkey secret
password
full payment-card details

Review of a refund request

We may review whether payment was processed, the requested name was available, the name change was completed, the amount was correct, a duplicate or technical error occurred, and whether a refund has already been processed.

Where a refund is approved, it will normally be returned through the original payment method or payment provider where possible.

Mandatory rights

Nothing in this Refund Policy removes consumer rights that cannot be excluded under applicable law.

Operator

Jupiter Soft LLP
Aktobe, Republic of Kazakhstan
Contact: ai@jupitersoft.kz